{"id":1890,"date":"2024-05-15T09:30:25","date_gmt":"2024-05-15T12:30:25","guid":{"rendered":"https:\/\/tprentacar.com\/?page_id=1890"},"modified":"2024-05-23T16:05:16","modified_gmt":"2024-05-23T19:05:16","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/tprentacar.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I have an accident with the vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

What to do in case of an accident<\/p>

In case you have suffered a claim or accident\"no third parties injured<\/strong>\u201d with partial or minor damages, immediately notify our mobile phone +56991542555 and following that, you must make a simple sworn statement detailing causes and circumstances, within a period of no more than\u00a024 hours.<\/strong>\u00a0<\/strong><\/p>

Click this link to download a copy of the affidavit<\/p>

http:\/\/tprentacar.com\/documentos\/declaracionjuradasimple<\/p>

In the event that you have suffered an accident such as theft (total or partial of the vehicle) and\/or crash or collision with \u201cinjuries involved<\/strong>\", immediately notify our mobile phone +56991542555 and you must leave the corresponding Police Report at the nearest Carabineros de Chile police station, without failing to subsequently make the simple sworn declaration.<\/p>

Consider that you will need this information to complete the claim form at:<\/p>

  • Data of the damaged vehicle.<\/li>
  • Identity document of the tenant and the driver.<\/li>
  • Driver's driver's license.<\/li><\/ul>
    • Certificate or part of Carabineros, only in cases of:<\/li><\/ul>

      \u2013 Robberies.<\/p>

      \u2013 Damage to third parties or more serious damage (Total Loss) and if you were summoned to court.<\/p>

      • Data of third parties involved, particularly patent, name, address, telephone number.<\/li><\/ul>
        • Own and third party damages.<\/li>
        • Description as accurate as possible of the place, time and circumstances of the accident.<\/li>
        • The documents that must be accompanied with this declaration are: original of the police report or certificate, photocopy of the driver's license or, failing that, a document that replaces it.<\/li>
        • It is advisable, as far as possible, to leave as much record as possible of photos of the place and vehicles involved.<\/li>
        • It is important to mention not reaching any type of agreement with third parties, nor accepting guilt.<\/li><\/ul>

          \u00a0<\/p>

          If the lessee does not comply with the previously established procedure, all damages, both to the vehicle and to third parties, will be charged to the credit card indicated in the rental contract. Likewise, depending on the contracted coverage, claims will be charged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the deductible when purchasing insurance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          The deductible is the maximum amount of money that the customer must pay for damage to the vehicle in the event of an accident. If the cost of the damage is greater than the deductible, the difference is covered by insurance.<\/p>

          Our deductibles are:<\/p>

          Minor damage:<\/strong><\/em><\/p>

          30 uf plus taxes, about 1,200 dollars in American currency.<\/p>

          Major Damage:<\/strong><\/em> (overturns, knockdowns and\/or total loss)<\/p>

          60 uf plus taxes, about 2,400 dollars in American currency.<\/p>

          Both figures are increased by 10 uf as they are vehicles with a capacity greater than 7 passengers.<\/p>

          You should consider that in Patagonia you will not find vehicles with full coverage, due to its countless gravel roads, a variety of climates that can range from strong winds, frost or ice, snowfall and crossings of wild animals such as pumas on the route. hares, guanacos, and\/or armadillos.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf another vehicle collides with the vehicle I rented, do I still have to pay?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          Yeah. You must pay the cost of the damage and the time required for repair. The maximum value will be the cost of the deductible plus taxes (VAT).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are damages caused to the vehicle during the rental charged, if any?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          The charge is made to the credit card granted for the guarantee. Although, if you decide to pay by another means, once the payment is completed, we will release the guaranteed amount with the credit card at the same time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs anyone driving the vehicle covered by insurance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          No. The vehicle insurance we provide is restricted, this means that the coverage applies to the vehicle and is limited to only the drivers established in the vehicle rental contract.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the car insurance coverage?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          The insurance covers the cost of damage to the leased vehicle and the vehicle(s) involved up to the amount of the deductible agreed upon in the lease contract.<\/p>

          The deductibles would be:<\/p>

          Minor damage:<\/strong><\/em><\/p>

          30 uf plus taxes, about 1,200 dollars in American currency.<\/p>

          Major Damage:<\/strong><\/em> (overturns, knockdowns and\/or total loss)<\/p>

          60 uf plus taxes, about 2,400 dollars in American currency.<\/p>

          Both figures are increased by 10 uf as they are vehicles with a capacity greater than 7 passengers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I damage a tire or windshield while renting the vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          If in the reservation request you requested the contracting of insurance for tires or windshields (or both), you will be exempt from payment as the case may be, otherwise, you must pay the cost of the damages, and as a limit the value of the deductible, plus taxes (VAT).<\/p>

          When you contract the optional tire damage coverage service, it applies only to irreparable damage, except for punctures or changes caused by them.\u00a0<\/p>

          In the case of contracting coverage for damage to windshields, this considers only the front glass or windshields, in no case side or rear mirrors or glass.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if during the rental period we have an incident with the vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          Immediately contact us to review the problem. If the causes are attributable to poor maintenance by our company, any alternative solution will be at no additional cost. Otherwise, if it is attributable to the client, the costs will be charged to the total rental service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is considered a total loss of the vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          When the cost of repairing the vehicle exceeds 70% of the commercial value of the vehicle.<\/p>

          \u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

          \n\t\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is minor or major damage?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          Minor damage: it is a damage whose cost is less than the amount of the deductible established in the rental contract, that lower amount will be borne by the client.<\/p>

          Major damage: This is when the vehicle suffers damage that implies a repair cost greater than 70% of its commercial value. The most common examples are rollovers, knockdowns, high-energy frontal crashes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Qu\u00e9 debo hacer en caso de tener un accidente con el veh\u00edculo Que hago en caso de siniestro En caso que hayas sufrido un siniestro o accidente \u201csin terceros lesionados\u201d con da\u00f1os parciales o menores, dar aviso de inmediato a nuestro m\u00f3vil +56991542555 y seguido a ello, deber\u00e1 realizar una declaraci\u00f3n jurada simple detallando causas […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1890","page","type-page","status-publish","hentry"],"yoast_head":"\npreguntas frecuentes - TPRentacar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tprentacar.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"preguntas frecuentes - 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